Your account details and transaction records stay within the boundaries we set out in this policy — collected only for what the platform needs to work, and never shared beyond the purposes stated here. This page covers every data practice that applies when you access dogellexus, where local law and eligible regions permit.
Account data handled with care
DANA & OVO wallet records protected
Clear contact routes for data requests
Applies where local law permits
POLICY SCOPE DETAILS
What This Privacy Policy Covers
When you create an account on dogellexus, certain information is collected so the platform can function correctly. This includes the details you enter during registration — name, contact information and account credentials — along with transactional data generated when you use a connected wallet such as DANA or OVO. We collect that data because it is necessary to process your requests, maintain your account balance records and respond to any support question you raise. We do not sell your personal information to third parties. Data shared with payment processors — for example when a DANA deposit or OVO transfer is confirmed — is limited to what those processors require to complete the transaction and is governed by their own terms alongside ours. Cookies and similar tools are used to keep your session active and to remember display preferences you have set. You can adjust cookie behaviour in your browser settings at any time, though some account features may not work correctly without session cookies enabled. This policy applies to access from all devices and connection types. Availability depends on local law and is valid only in eligible regions. If a section of this policy conflicts with local regulation in your region, the local rule applies.
DANA deposit records
OVO transfer logs
Account session data
Cookie preferences
Support correspondence
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every data point or service connected to your account falls under this single policy document. The table below draws a clear line so you know which interactions this policy directly governs and which fall under a separate set of terms or a third-party provider's own policy.
Account Access
Login credentials, session tokens and account preferences you set inside dogellexus fall fully within this policy. We control how that data is stored and how long it is retained.
Wallet Transactions
When you initiate a DANA or OVO transfer, the transaction data passes through that payment provider's systems. Our policy covers what we receive and store; the provider's own policy covers their side of the transaction.
Site Content
Pages, game lobby content and support articles you browse on dogellexus are covered here. We log which sections you visit to resolve account issues — not to build advertising profiles.
Third-Party Services
Links to external sites or services that open outside the dogellexus domain are not covered by this policy. Once you leave our pages, the destination site's own privacy terms apply.
YOUR DATA RIGHTS
Practical Actions You Can Take Under This Policy
You have clear options when it comes to the personal data we hold. Reviewing your stored account details is the first step — after login, your profile section shows the contact information and wallet details currently on record. If anything is incorrect or outdated, you can update most fields directly in your account settings without contacting support. For records that cannot be edited in-app — such as past transaction logs associated with your DANA or OVO wallet — you can raise a correction or deletion request through our support channel. We will confirm receipt and respond within the period required under applicable local data rules. You also have the right to ask what categories of data we hold about you, and to request that we stop processing your data in specific ways where our legal basis for doing so no longer applies. Where local law permits a data-portability right, we will supply your records in a readable format on request.
Review Your Records
Log in and open the profile section. Your registered contact details, linked wallet identifiers and account preferences are all shown there. No support ticket is needed for a read-only check.
Correct Account Details
Most fields — display name, contact email, linked wallet reference — can be updated directly from account settings. Follow the field instructions shown on that page to confirm the change.
Raise a Data Question
If you need to know exactly what data we hold, or want to dispute how it is being used, send a written request via the support route. Include your registered account email so we can locate your record quickly.
Request Data Support
For deletion or portability requests, contact our support team with your account details and the specific request type. We will confirm receipt and handle the request according to the law of eligible regions.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
Questions about how your data is handled, or requests to review and correct your records, can be submitted through any of the contact routes below. Please include your registered account email and a brief description of your request so we can respond accurately.
Live Chat Support
Open the chat icon from any page inside your logged-in account. Describe your privacy question and our team will handle it or escalate to the correct internal contact.
Email Request
Send a written data request to our support email address shown in the Help section of your account. Include your account email and the specific action you are requesting — review, correction or deletion.
Account Help Centre
The Help section inside your account lists current contact options and response guidance. Check there for the most up-to-date routing, especially for wallet-linked data requests involving DANA or OVO records.
HOW WE PROTECT DATA
Our Data Handling and Retention Practices
Keeping your account data accurate and inaccessible to unauthorised parties is a core part of how dogellexus operates. The practices below describe what we do in concrete terms, not abstract commitments.
Data Retention
Account records — including wallet transaction references for DANA and OVO — are retained only as long as required to operate your account or comply with applicable local law. When a retention period ends, records are deleted or anonymised according to our internal schedule.
Cookie Handling
Session cookies keep you logged in across pages. Preference cookies remember display settings you have chosen. You can clear or block both types in your browser settings, though session cookies are needed for account functions to work correctly.
Account Security
Access to your stored data is restricted to account functions that require it. Login sessions are tied to your device and expire after a period of inactivity. If you notice unexpected account activity, the fastest route is the live chat channel.
Policy Updates
When this policy changes in a material way, we will note the update date at the top of this page. Continuing to use your account after a notified change means you have seen the updated terms. You can request a copy of the previous version through support.
POLICY FAQ
Questions About Your Privacy at dogellexus
The questions below cover the data and privacy topics we hear most often from account holders. If your question is not answered here, the support routes in the contact section above are the right next step.
What personal data does dogellexus collect when I open an account?
We collect the registration details you provide — name, contact information and account credentials — plus transactional data generated by account activity, including wallet references when you use DANA or OVO. We collect only what is needed to run your account and respond to your requests.
Is my DANA or OVO wallet data shared with anyone?
Wallet data is passed to the payment processor only to the extent needed to complete your transaction. We do not sell or transfer that data for marketing purposes. The payment processor's own privacy policy also applies to their side of any DANA or OVO transaction you initiate.
How can I see what data dogellexus holds about me?
Log in and open the profile or account settings section — most stored details are visible there. For a full data summary, or for records not shown in-app such as historical transaction logs, submit a written request through the support email shown in your account Help section.
Can I ask dogellexus to delete my account data?
Yes. Send a deletion request to our support team with your registered account email and the scope of what you want removed. We will handle the request according to applicable local law, which may require us to retain certain records for a defined period before deletion can be completed.
What happens to my data if this privacy policy changes?
Material changes are noted with an updated date at the top of this page. We aim to notify active account holders of significant changes through the contact method on file. Continuing to use your account after a notified update indicates you have reviewed the revised policy.
Who do I contact if I think my data has been handled incorrectly?
Start with the live chat channel inside your account — it is the fastest route to our team. For formal written complaints or correction requests, use the support email address listed in the Help section of your account. Include your account email and a clear description of the issue.
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